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Bardo Consulting

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ITIL Foundation Certification

Introduction


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications: 

ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement

These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

Source: www.axelos.com

Course Overview


             

ITIL® is a registered trade mark of AXELOS Limited.
The Swirl logo™ is a trade mark of AXELOS Limited.


This is a perfect course for people who require a basic understanding of the ITIL framework, IT professionals working within an organisation that has adopted ITIL, and who need to be informed about and contribute to an ongoing service improvement programme.

With traditional ITIL Foundation courses taking up to three days to complete, many people are unable to find the time and budget for it. Our fast track course trims the fat, effctively delivering the complete content, and provides essential preparation for the exam.

Our experience instructor has over 20 years IT industry experience with professional qualifications in different areas including
PMP, Prince 2, ITIL, CISM, TOGAF 9, COBIT 5, PMI-ACP, CI-ASP, CSM, PSM I, PSPO I, PSD I, Green IT and Big Data.

Course Duration

12 hours in 4 sessions

Course Schedule

 Please click here ..…

Course Fee

HKD 3,580

Language of Instruction

Cantonese, supported with English terms

The Exam

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book
Exam Fee:  USD 233 (online exam)

Course Content

Key Objectives

  • Understand service management as a practice.
  • Outline and purpose of the ITIL service lifecycle.
  • Key ITIL principles, models and definitions.
  • Awareness of selected processes, functions and roles.
  • Recommended technology and architecture.
  • The importance of ITIL competence and training.
  • Preparation and practice for the ITIL Foundation examination.

Key Syllabus

Service Strategy 

  • Service Portfolio Management 
  • Financial Management
  • Business Relationship Management

Service Design

  • Service Level Management
  • Design Co-ordination
  • Service Catalogue Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management 
  • Security Management 
  • Supplier Management

Service Transition 

  • Change Management 
  • Transition Planning and Support
  • Service Asset and Configuration Management 
  • Release and Deployment Management
  • Knowledge Management

Service Operation 

  • Incident Management 
  • Problem Management 
  • Event Management
  • Request Fulfilment
  • Access Management

Continual Service Improvement

  • Seven step improvement process
  • Critical Success Factors
  • Key Performance Indicators

Functions and Roles

  • Service Desk 
  • Applications Management
  • IT Operations Management
  • Technical Management
  • Service Owner 
  • Process Owner 
  • Process Manager 
  • Process Practitioner